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What to Look for a next generation field service solution?

Field service management is all about the 4 “R’s” — delivering to the right person, at the right place, at the right time, with the right tools.” Thus, equipping your field service technicians with everything they need on field is becoming a key differentiator to enhance Customer satisfaction.

  • Organizations are unable to identify the right skill of Field Service required for performing the Repair/Service
  • Incentive and compensation to differentiate high performing service personnel according to the customer feedback, quality of work performed, etc is difficult due to the complexity of the process
  • Field service applications are not tightly integrated with the system of records, which hampers the unified service experience to the Customers
  • Even if, knowledge is available within the enterprise, the consumption of the knowledge at right level during performing the service remains a challenge

Here are some drivers for the future FSM requirements

#Evolving Business Model

With evaluation of uberisation (aggregation model), Pay-per-use model will be popular for equipment which are capital intensive. This will result in complete new set of service requirements to manage the Field service.

#Field service as a critical customer touchpoint

With Ecommerce evolving as a distribution channel, Field Service will become a critical touch points for Customer interactions, up/cross skilling. This will trigger a new set of skill sets for the Field Service personnel.

#Knowledge Commoditization

 Ability to provide the collective knowledge and experience of the organization to every Field Service personnel while performing the Service to ensure the quality of the solution, despite the technical complexity and heterogeneity that will emerge into product life cycle, due to the various technology advancements.

What is SAP Field Service Management (SAP FSM)?

In this journey of adoption of the field service to the future requirement, SAP Field service solution is a good choice to consider!

SAP FSM is a cloud-based solution designed for industries involving field services and Technicians. The product provides next generation field service capabilities to provide seamless customer experience

The following are the highlights of SAP FSM solution:-

  • Understand Voice of Customer and resolve the root cause of the dissatisfaction with the integrated data with the back-end systems.
  • Enable Service Technicians to solve the Customer issue with Contextual AI powered recommendation.
  • Leverage Crowd sourcing model to connect all the people in your eco system: partners, customersand freelancers.
  • Enable end to end integration connecting front and back office for seamless customer experience involving IOT integration, Remote assistance ( AR), Chat bot,etc.
  • Workforce Scheduling and Field Service Dispatch offers real-time, automated workforce scheduling, planning and dispatch.
  • Self Service mobile app for trouble sheeting, remote service, Scheduling and tracking

To know more about SAP Field Service Management, contact us

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Rony John

Chief Executive Officer

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Rony John

Chief Executive Officer

Rony-John-scaled

With over 20 years of rich and diverse experience in SAP, Rony John is leading the team at Blueprint in helping customers recognize the benefits of the ERP Solutions and providing sound design and integration approaches to successfully implement their SAP and ERP environments. Adept at bringing real-world expertise and solution design to the forefront, Rony has successfully helped many organizations, both big and small in actualizing their goals.

Rony owns an innate ability to decode customer needs and his in-depth knowledge about SAP and Kronos products sets him apart from the rest. Prior to leading Blueprint, Rony had donned diverse roles for some of the best software giants including Convergent, Autodesk, SAP GDC,Mindtree very strong technical grounding by way of involvement in Product and Global delivery.

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Rony John

Chief Executive Officer

Rony-John-scaled

Rony John

Chief Executive Officer

Rony-John-scaled

With over 20 years of rich and diverse experience in SAP, Rony John is leading the team at Blueprint in helping customers recognize the benefits of the ERP Solutions and providing sound design and integration approaches to successfully implement their SAP and ERP environments. Adept at bringing real-world expertise and solution design to the forefront, Rony has successfully helped many organizations, both big and small in actualizing their goals.

Rony owns an innate ability to decode customer needs and his in-depth knowledge about SAP and Kronos products sets him apart from the rest. Prior to leading Blueprint, Rony had donned diverse roles for some of the best software giants including Convergent, Autodesk, SAP GDC,Mindtree very strong technical grounding by way of involvement in Product and Global delivery.

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A New Chapter for Lion Brewery (Ceylon) PLC: HR Innovation through SAP SuccessFactors

Lion Brewery (Ceylon) PLC embarks on a pivotal journey in workforce transformation by partnering with Blueprint Technologies to implement SAP SuccessFactors. This strategic move promises to streamline HR processes and uplift the employee experience, cultivating a vibrant, efficient workforce ready for tomorrow’s challenges.

We’re thrilled about the transformative possibilities and look forward to seeing Lion Brewery elevate its employee experience and achieve workforce excellence.

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Prathiba Anandraj exemplifies Blueprint Technologies' unique approach to customer experience transformations.

In an interview with Dataquest, Prathiba Anandraj, SAP CX Practice Lead at Blueprint Technologies, emphasized the company’s unique approach to customer experience transformations. She highlighted Blueprint Technologies strategic partnership with SAP, which involves the use of cutting-edge cloud technologies. She spoke about changing customer expectations, emphasizing the need for personalization and seamless experiences. Pratibha explained Blueprint’s approach to CX transformation, focusing on personalized solutions. She also explained how Blueprint Technologies has helped organizations thrive in their customer experience transformations with SAP CX.

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⁠Blueprint Technologies co-hosted the CX Roundtable event in Gurgaon with the SAP CX Team and Dataquest.

Our esteemed speakers, delegates, and moderator shared their insights on CX trends and AI and ML in customer experience management, making the event the most engaging and informative. At the conference, we looked into several areas of the customer experience and new ways to improve customer satisfaction and retention. The exceptional attitude of teamwork and generosity among guests shows how well their commitment to exceptional customer experiences matches our company’s beliefs and goals.

We acknowledge our speakers, attendees, SAP CX, and Dataquest teams for their enthusiastic involvement in the “Future-Proofing CX Strategies: Connecting with Customers in the Digital Age for Business” roundtable discussion on September 15, 2023, in Gurgaon.

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Blueprint Technologies co-hosted the "CFO Playbook 2023" in Mumbai with the SAP Concur Team and Netnex.

At Mumbai’s Taj Lands End hotel, the second edition of the “CFO Playbook 2023” roundtable conference featured invaluable networking and knowledge-sharing sessions. We discussed how SAP can help your accounts payable team succeed and become a strategic driver of development, efficiency, compliance, and sustainability throughout the conference.

We appreciate our speakers, attendees, SAP Concur, and NetNex teams for their support and participation in the “CFO Playbook 2023” roundtable session in Mumbai on September 13, 2023.

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Blueprint Technologies co-hosted the "CFO Playbook 2023" in Pune with the SAP Concur Team and Netnex.

Our renowned speakers at the “CFO Playbook 2023” roundtable conference at the JW Marriott hotel in Pune delivered the best networking and knowledge-sharing sessions on September 5, 2023. We addressed how SAP can help your accounts payable workforce succeed and become a strategic driver of development, efficiency, compliance, and sustainability throughout the conference.

We appreciate our speakers, attendees, SAP Concur, and NetNex teams for their support and involvement at the “CFO Playbook 2023” roundtable meeting in Pune on September 5, 2023.

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Blueprint Technologies co-hosted the SAP Innovation Tour for CX in Mumbai with the SAP CX Team and Dataquest.

Our esteemed speakers, delegates, and moderator discussed evolving CX trends and the emergence of AI and ML in customer experience management, making it the most educational and remarkable event.We appreciate our Speakers, Participants, the SAP CX team, and the Dataquest Team for their support and active involvement in the “Unleashing Innovation: Accelerating Customer Experiences for Businesses” roundtable conference in Mumbai on July 21, 2023.

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Blueprint Technologies was one of the official silver sponsors at the SAP Spend Connect Forum India event

We witnessed the most extraordinary events at the SAP Spend Connect Forum India, which took place at the Taj Palace in Delhi on July 19, 2023, and the Shangri-La in Bengaluru on July 21, 2023, including outstanding networking and knowledge-sharing sessions by SAP and customer speakers.

Furthermore, we appreciate everyone who visited our booth. We appreciate your time and interest in our services. It was remarkable to meet and communicate with so many individuals who share our enthusiasm for facilitating digital transformation through the adoption of SAP Cloud solutions.

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Blueprint Technologies attended and delivered presentation at the SAP DKOM 2023 held on April 28, 2023.

Mr. Rony John, MD and CEO, Blueprint Technologies, presented a session on “Drive adoption of your cloud products – With SAP’s very own tools” at SAP DKOM 2023, along with Mr. Stefan Steinle, Head of Customer Support & Innovation, SAP AE.

A big thank you to SAP for inviting Blueprint Technologies to share our expertise and insights with the SAP community.

SAP DKOM is the biggest technology festival at #SAPLabsIndia, celebrating innovation, technology, and the people who use SAP Technology to make the world run better.

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Blueprint Technologies was one of the official silver sponsors at the SAP NOW event

We witnessed the most amazing event with superb networking and knowledge sharing sessions by SAP and customer speakers at SAP NOW.

Also, thank you to everyone who came by our booth. We appreciate your time and interest in our services. It was amazing to meet and interact with so many people who share the same passion as us for bringing in digital transformation and helping India achieve its goal of becoming an economic powerhouse by leveraging technology.

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