B-Fast
Blueprint Field Accelerator For Service Technicians
An SAP Qualified Partner Package Solution
Today’s Market & Economic Situation Is Changing The Way Customers Interact With A Company And This Has Put More Pressure To Not Only Rethink On “customer First” Priority But Also Bring In “digital First" Initiatives To Stay Ahead Of Curve And Competition. Customers Today Are Becoming Less Patient With Service Businesses That Offers Only A Modest Level Of Digital Engagement.
Customers are increasingly evaluating companies based on the quality, speed and affordability of services provided to them and are building perceptions about the brand with a single interaction or engagement. Hence, it becomes imperative for Service Heads or Service LoB functions to clearly think ahead of competitors in embarking digital technologies that help them to reduce cost to serve with higher levels of customer satisfaction.
Key Business Challenges Today
⮚The good news is that you don’t have to leave the comfort of your couch to figure it out. We’ve compiled a straightforward guide on “Smartphone Identification 101” to assist you in identifying your specific make and model. Organizations are unable to identify the right skill of Field Technicians required for performing the repairs / service. If you need assistance with this, you can consider Hausarbeiten schreiben lassen to help you navigate this challenging task
⮚ Lack of Incentive & Compensation to differentiate high performing service technicians based on the customer feedback or quality of work delivered. We recognize the importance of data-driven decisions, and that’s why we offer Statistik beratung to help you analyze and make informed choices
⮚Lack of tight integration between Field Service Applications and systems of records to provide a single unified view can be a challenge for organizations. However, with the assistance of experienced professionals like akademische ghostwriter, you can streamline your operations and achieve a more cohesive approach
⮚ Lack of visibility for OEM’s on availability of stock, service technicians data
Solution Highlights
B- FaST is a light weight pre-configured cloud solution built leveraging industry best practices from SAP Service Cloud, SAP Field Service Management, Cloud Extension Factory. The solution is delivered with ready to use connectors for integrations with back-end S/4HANA systems. The unique value proposition of the B-FaST solution is the deployment of Dealer Portal for providing visibility on the spare parts availability.
The Solution Provides A Single Unified View Of The Customer, Visibility On Availability Of The Right Technician Skilled For The Right Job And Visibility On The Availability Of The Spare Parts With The Dealer Or Technician.
B-fast Solution Provides An Omni Channel Experience, Self-service Options For Customers To Register Their Complaints And Provides A Feedback Survey Form Upon Closure Of The Tickets.
Package Scope
Deployment Timeline
12-16 Weeks
Expected Business Benefits
Faster Time To Value
Reduce Project Timeline By 2-3 months
Improve Tat By 20%
Improve nps By 5%
Improved Service Technician
Productivity By 10%
Improve Ftr By 20%
